HOTEL RECEPTIONIST BASIC LEVEL
The professional course for Receptionist (basic level) aims to train a professional desk (single bench of Front Office and Concierge) able to operate with competence and professionalism to booking services, information and communication with customers within hotels to small, medium and large. The training course will learn the main tasks of Warden Reception: reservation management (Booking) and arrivals (Check-in), registration of guests and room assignments, correct description of the various services offered by the management of the cash and vouchers (Charges/Billing), preparation of the account, check-out procedures, issuance of tax documents, fee collection, management of any complaints, claims and incidents. To perform professionally the profession of Receptionist and reach a level of preparation "Secretary of Reception and cash", but are also essential a good knowledge of computer software hotel management and foreign languages, the ability to offer an image Excellent hotel itself and that is, as well as understanding the needs of customers and meet their demands. Proper organization of the reception department requires, therefore, a staff with characteristics of versatility and able to handle multiple tasks to a high standard of quality, indispensable to work professionally within international hotels. Employment opportunities for young people, Italians and foreigners, who wish to start up profession of Receptionist are many, especially in view of an international labor market that is constantly looking for personnel with the right technical skills and professional. The professional course for Receptionist (basic level) is aimed at a diverse audience: young and old, Italians and foreigners, men and women, with or without experience in holding a high school diploma and degree, with basic knowledge of at least one foreign language (preferably English and Spanish), who intend to start this wonderful profession with competence, professionalism and seriousness. The theoretical and practical course will be held within prestigious hotel partners ANPA sites on the national territory and allow the students, from the beginning of the training phase, to make contact with the professional environment and understanding the dynamics of the hotel management all the services of hospitality tourism. The teaching of the courses is entrusted exclusively to General Manager, Front Office Manager, Directors and Deputy Directors of Hotel, Concierge, experts of Marketing, Sales Revenue and Tourism Management with proven experience and high professionalism.