CONCIERGE BASIC LEVEL
Among hospitality professionals, the hotel porter is undoubtedly the oldest and best known figure. In the hotel level it was, in fact, always provided the particular shape of the Concierge, ie the professional acceptance, identified by a distinctive place on the jacket depicting two crossed golden keys, the official symbol of the hotel porters. The Concierge is the department of the hotel who plays one of the most delicate tasks of the entire hotel, having to offer guests excellent and characterized, basically, by discretion, availability, smile and kindness. The tasks of the Department Concierge concern, in particular, the registration of all persons housed in the structure and authority of the notification of the same PS, the management of the department Concierge (Check-in, registration clients, check-out), the management of the telephone, the use of computerized hotel management, management accounting, supervision morality and hotel security, the custody of the keys, the sorting of incoming and outgoing, the welcome service outside , service elevators, the interaction with all departments of a hotel. Other tasks depend, instead, on the special requirements of customers and, notably, the conveyance of private, small tasks of travel (booking and purchasing tickets), luggage service and their custody. The course for Goalkeeper of Hotel organized by ANPA - National Academy Professions Hotel with the support and collaboration of the Associations ADA Lazio, AICR, AIRA, FAIPA "Golden Keys" and SKAL International aims, therefore, to form a professional profile specialized and reliable, able to manage his or her staff, confident in every occasion, available and orderly, responsible and sensitive to the needs of guests, who may represent for hotel companies a strength to give customers a service quality, especially in sensitive situations that could lead to possible failures and complaints. The course will appeal to young and old, Italians and foreigners with or without experience, who wish to start this wonderful profession with competence, professionalism and seriousness.