MAID ON THE FLOOR BASIC LEVEL
The training course for Chambermaid organized by ANPA with the exclusive support of AIH (Italian Housekeeper Association) aims to train a fundamental and very important professional profile within the hospitality industry. The Chambermaid is the main responsible of the customer satisfaction regarding to the quality of the service offered in the hotel rooms. The peculiarity of this profession, practiced by young and more senior women, italian and foreigners, allows a lot of employment opportunities in the hottelerie labor market, also for not so young persons. A thorough training on this job is, therefore, a great advantage and a guarantee of recruitment. The Chambermaids are in charge of the reorganization, the cleaning and the maintenance of the hotel rooms with all the furnishings and accessories in it. It also has the responsibility of safeguarding the personal effects of clients and meeting the singular customers requests, customizing the service of the rooms on the guests specific needs. The job of Chambermaid is the first step in a role that can enable a fast growing career to reach senior levels (cloakroom, III° Housekeeper, II° Housekeeper, the First Housekeeper) mixing technical and behavioral skills, such as self-care, the language confidence, discretion and confidentiality and professional ethics. The course will be structured on a total of 48 hours spread over a period of one month three times a week for three hours in class, from 17:30 to 20:30.