The Master in Executive Housekeeper, organized by ANPA - National Academy of Hotel’s Professions aims to train the figure of the Executive Housekeeper, in charge of the room service quality in hotel facilities, holding the managerial skills required to ensure the coordination of all the staff in charge of the maintenance and the cleaning of the rooms and of the entire hotel, as well as to be able to understand the needs of customers and ensure high standards of quality. The Executive Housekeeper is a profession with a growing demand in the international hotellerie market, open to young and more senior women, Italian or foreign, that requires strong personality, ability to lead a team, a high education degree, experience and, above all, an appropriate training. The Master is particularly addressed to hotel staff that already work within the room division department as cloakroom attendants, chambermaids and porters, and that hold a technical expertise gained in the field and can aspire to an executive career. For those, however, who never had experience in the field, but they are in possession of a high school diploma and/or an university degree, this Master is the starting point to pursue this rewarding and sought profession. The basic tasks that need to be accomplished by the Executive Housekeeper are: to manage and to coordinate the work of the other staff working in the room division department, to optimize the working procedures, ensure the proper cleaning and preparation of the rooms and areas according to company quality standards, assuming the direct responsibility for the performance of the managed staff. The Executive Housekeeper must, in addition, having a global vision of the hotel in which she operates, acting in harmony with the other departments staff and the direction, as well as having a proper competence in the administrative management, compiling the budget for purchases and the choice of materials and products. From the work of the Housekeeper, in fact, it depends the customer satisfaction and the success of the hotel’s hospitality policy. The Master follows an innovative teaching method that encourages the direct contact between students, Executive Housekeeper and General Manager, providing all the operational tools and techniques for optimizing the working procedures in order to manage and coordinate the room division department, the human resources and to improve the communication with customers and staff. Particular attention will be paid to the study of the most important hotel management software in the current international market (Software MICROS FIDELIO OPERA), as well as the improvement of the English language. The professional profile issuing from the Master will be able to motivate and coordinate the employees, establishing accurately work shifts, monitor the areas to be cleaned, check the stock of linen, manage the business budget and ponder purchases.
The Master will be structured on a total of 72 hours spread over three months with biweekly frequency of 3 hours in class, from 17:30 to 20:30, with the possibility to carry out, subject to availability of the hosted facilities, a subsequent internship period from 1 to 6 months in prestigious hotels.