The concierge is a central role in the hotel. ANPA offers a training course including a theoretical part and an internship in selected hotels. The concierge is significant in determining the quality of a customer’s stay in the hotel, as the concierge himself is responsible of the first important moment of welcome and assistance of the customer. The training course is focused on offering all those practical instruments required to learn the key points of the concierge profession, requiring on the ability to execute numerous tasks: welcome, information, customer assistance, emergency, surveillance. The final purpose is, of course, to assure the highest standards of quality and overall satisfaction during the customer’s stay in the hotel. The final internship, in the best hotels selected by ANPA, offers students the opportunity to put what they have learned during their course in actual practice, discovering firsthand the responsibilities required by the concierge profession, always assuring customers the highest level of welcome, assistance and quality.
Course, Hotel, Training, Internship, Concierge, Welcome, Assistance, Quality, Customer, ANPA

BEGINNING OF COURSES:
every month
DURATION: 1 month
of training and 1 to 3
months of internship
N° OF PLACES: 15
ATTENDANCE: three times
a week (Monday-Wednesday
-Friday)
CLASS HOURS: 17:30 - 20:30

COST:1100 euro + VAT
Pay by instalments


Sponsored byCourse, Hotel, Training, Internship, Concierge, Welcome, Assistance, Quality, Customer, ANPA

In collaboration with Course, Hotel, Training, Internship, Concierge, Welcome, Assistance, Quality, Customer, ANPA

CONCIERGE COURSE

The concierge is a central role in the hotel. ANPA offers a training course including a theoretical part and an internship in selected hotels.

The concierge is significant in determining the quality of a customer’s stay in the hotel, as the concierge himself is responsible of the first important moment of welcome and assistance of the customer.

The training course is focused on offering all those practical instruments required to learn the key points of the concierge profession, requiring on the ability to execute numerous tasks: welcome, information, customer assistance, emergency, surveillance. The final purpose is, of course, to assure the highest standards of quality and overall satisfaction during the customer’s stay in the hotel.

The final internship, in the best hotels selected by ANPA, offers students the opportunity to put what they have learned during their course in actual practice, discovering firsthand the responsibilities required by the concierge profession, always assuring customers the highest level of welcome, assistance and quality.