HOTEL HOUSEKEEPING MANAGER
MASTER COURSE
ANPA Master course for Housekeepers includes five months of theoretical training and an internship in a hotel to become a hotel management professional.
A high quality training course to achieve room service managing skills and operate with proficiency and professionality.
During the Master course students will acquire skills in work management and organization, room division, organization chart management, hotel communication and staff recruiting.
The final internship, in the best hotels selected by ANPA, allows the Housekeeper to immediately to cover a role of responsibility in the hotel.
WHAT YOU WILL STUDY
- evolution of the profile of the housekeeping manager
over the years
- behavioural techniques and professional code of ethics
- work management and organizational techniques
- techniques, methods and schedule for cleaning
and maintenance of the rooms
- administrative skills for writing out budgets with the relevant purchases
- hotel architecture: breakdown and structure of departments
- human resources management techniques
- hotel communication techniques
- management of the spreadsheet
- notions and techniques of first aid
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