
BEGINNING OF COURSES:
twice a year
DURATION: 5 months of
theoretical training and
1 to 3 months of internship
N° POSTI: 10
ATTENDANCE: twice a week
Monday/Wednesday or
Tuesday/Thursday)
CLASS HOURS: 15:30 - 18:30
COST: 1500 euro + VAT
Pay by instalments
Sponsored by
B&B AND GUEST HOUSES
MASTER COURSE
ANPA Master course in B&B and Guest Houses includes two months of theoretical training and an internship in a hotel to become a Bed & Breakfast professional.
A high quality training course, to fuse a sense of hospitality into a dynamic and modern job.
During the Master course students will learn what is necessary to both start-up and manage new Bed & Breakfast activities, and work at pre-existing guest houses.
The final internship, in the best hotels selected by ANPA, offers the opportunity to immediately test this business in a proactive way.
WHAT YOU WILL STUDY
- Marketing techniques
- Promotion and trading techniques
- Guest cycle: customer management techniques
- Back office techniques
- Guest relations
- Gestione del complaint
- Management of complaints
- Health and hygiene techniques and food administration
- Regulations and techniques for accident prevention
and plant safety
- Administrative and tax management techniques
- Notions of tourist geography
- Tourist and wine and food tasting itineraries
- Bon ton and étiquette
- Tourist communication on the web
Download and print the master course form
Request information about the course